Last Updated: October 11, 2026
KOIO Shops (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information may be collected when you visit https://koioshops.com/, place an order, contact us, or otherwise interact with our website.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Personal and Contact Information
This may include your name, email address, billing address, shipping address, and telephone number if you provide one.
Order and Transaction Information
When you place an order, we may collect information about the products purchased, order value, transaction status, shipping details, and order history.
Payment information is processed through the payment providers made available at checkout. The payment information we receive or retain depends on the payment method and provider.
Account Information
If you create an account, we may collect information associated with your account, such as your login credentials and account preferences. Passwords should be stored using appropriate security measures rather than in plain text.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, referring pages, pages viewed, and interactions with our website.
Communications
If you contact us, we may retain the information you provide so that we can respond to your inquiry and maintain appropriate customer service records.
2. How We Use Your Information
We may use personal information for the following purposes:
- To process and fulfill orders.
- To arrange payment, shipping, delivery, returns, and refunds.
- To communicate with you about orders and customer service requests.
- To maintain customer accounts, where applicable.
- To operate, maintain, and improve our website.
- To detect, investigate, and prevent fraud, abuse, and security incidents.
- To comply with legal obligations.
- To send marketing communications where permitted by law and consistent with your preferences.
You may opt out of promotional emails by using the unsubscribe instructions included in those messages. Transactional communications, such as order confirmations and important service notices, may still be sent when necessary.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart functionality, understand website performance, and improve the shopping experience.
Depending on the tools configured on our website, these technologies may also be used for analytics or advertising.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will provide appropriate notices and obtain consent before using non-essential cookies or similar technologies.
4. How We Share Information
We do not sell your personal information for money.
We may disclose personal information to service providers and other parties when reasonably necessary for the purposes described in this Privacy Policy, including:
- Payment processors that facilitate transactions.
- Shipping companies and fulfillment providers that deliver orders.
- Website hosting and technical service providers.
- E-commerce and customer support tools.
- Analytics and advertising providers, if configured on our website.
- Professional advisers, regulators, law enforcement agencies, or other parties when required or permitted by law.
These parties may process information under their own privacy policies or applicable contractual arrangements.
Certain advertising or analytics activities may be considered “sharing” or “selling” under specific privacy laws, even when no money changes hands. Where applicable, we will provide the rights and choices required by law.
5. Third-Party Services
Our website may use third-party services to support payment processing, website functionality, analytics, advertising, and shipping.
When you interact with these services, your information may be handled under their respective privacy policies and terms.
We encourage you to review the privacy policies of third-party providers whose services you use.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods vary depending on the type of information and the applicable legal requirements.
When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers should use strong passwords and avoid sending payment card details or other sensitive information through ordinary email.
8. Your Privacy Rights
Depending on your state or country of residence and applicable law, you may have rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Obtain a copy of certain information in a portable format.
- Opt out of certain targeted advertising, sales, or sharing activities where applicable.
- Withdraw consent where processing is based on consent.
- Appeal certain privacy-related decisions where required by law.
To submit a privacy request, contact us at ezssogkhmk@iubridge.com.
We may need to verify your identity before processing a request. We will respond within the timeframe required by applicable law.
We will not unlawfully discriminate against you for exercising privacy rights available to you.
9. California Privacy Notice
This section applies to California residents to the extent required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and other applicable laws.
Depending on the circumstances, California residents may have rights to know, access, correct, or delete certain personal information, and to opt out of the sale or sharing of personal information as those terms are defined by applicable law.
California residents may also have additional rights regarding sensitive personal information and the handling of privacy requests.
To exercise an applicable right, please email ezssogkhmk@iubridge.com with the subject line “California Privacy Request.”
Please describe your request and provide sufficient information for us to locate the relevant records and verify your identity.
If we engage in activities that legally constitute selling or sharing personal information, we will provide the required disclosures and applicable opt-out mechanisms.
We will update this section as necessary to reflect our actual data practices and applicable legal requirements.
10. Children’s Privacy
Our website is not intended to be used by children in circumstances where parental consent or other legal requirements would apply.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
11. International Data Transfers
Depending on where our service providers operate, personal information may be processed or stored in countries other than the country in which it was collected.
Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal obligations.
The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us.
KOIO Shops
Email: ezssogkhmk@iubridge.com
Address:
2660 Friendship Lane
San Jose, CA 95136
United States
Website: https://koioshops.com/