Last Updated: October 11, 2026
Thank you for shopping at KOIO Shops. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing Time
Orders are processed after payment has been successfully confirmed.
Our standard order processing time is 1–3 business days, excluding weekends and applicable public holidays.
Processing times may vary during holidays, promotional periods, or periods of unusually high order volume.
Please note that order processing time is separate from shipping and delivery time.
2. Shipping Destinations
KOIO Shops primarily serves customers in the United States.
Available shipping destinations and methods will be displayed during checkout.
If your address cannot be serviced by our available shipping methods, we may contact you to discuss alternative arrangements or cancellation and refund options, as applicable.
3. Estimated Delivery Times
For eligible orders shipped within the United States, the estimated delivery time is generally 3–7 business days after shipment.
Based on the standard processing and shipping estimates above, the overall estimated delivery time is approximately 4–10 business days.
These timeframes are estimates, not guaranteed delivery dates, unless a specific delivery commitment is expressly provided at checkout.
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our reasonable control.
4. Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
The final shipping charge may depend on the shipping destination, selected shipping method, order contents, and any applicable promotion.
If free shipping is offered, the applicable eligibility requirements will be stated in the relevant promotion or at checkout.
5. Tracking Information
When tracking is available, tracking information will be provided by email after your order has shipped.
Please allow time for the carrier’s tracking system to update after the shipping confirmation is sent.
If tracking information does not update for an extended period, please contact our customer service team for assistance.
6. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, contact us immediately at ezssogkhmk@iubridge.com.
We will try to correct the information before the order ships, but we cannot guarantee that changes will be possible after processing has begun.
Additional shipping charges may apply if a reshipment is necessary because of an incorrect address supplied by the customer, subject to applicable law.
7. Shipping Delays
Although we make reasonable efforts to process and ship orders within the stated timeframes, delays may occur because of carrier disruptions, severe weather, public holidays, customs procedures, or other unforeseen circumstances.
If we become aware that an order cannot be shipped within the applicable promised timeframe, we will provide the notices and options required by applicable law.
Where required, customers will be given the opportunity to consent to a shipping delay or cancel the order for a refund.
8. Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please check the delivery area and contact the carrier where appropriate.
You may also contact us at ezssogkhmk@iubridge.com so that we can review the available shipping information.
We will evaluate missing-package reports on a case-by-case basis and provide an appropriate resolution consistent with applicable law.
9. Incorrect or Damaged Deliveries
If your order arrives damaged or contains an incorrect item, please contact us as soon as possible.
Include your order number, a description of the problem, and photographs where appropriate.
We will review the issue and explain the available next steps.
10. Contact Information
If you have questions about shipping or delivery, please contact:
KOIO Shops
Email: ezssogkhmk@iubridge.com
Address:
2660 Friendship Lane
San Jose, CA 95136
United States
Website: https://koioshops.com/
We reserve the right to update this Shipping Policy when necessary. Updates will be published on this page.